HEAT TERMS & CONDITIONS

LIABILITY

Brave Peace Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website. Brave Peace Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
 

PRICING POLICY

At Heat we love to offer our great products at great prices. The savings on our sale prices is compared against our original full retail price that is applied to our product when it was first introduced. It is our reference price for you to compare price savings.  As our sale prices can change from time to time, this means when a sale ends, the price may revert back to another sale price as opposed to the original full price. We always stipulate the savings on all sales from our original full retail price. This means the full retail price might not be the price that was offered before the current sale price.  Products may also have been on sale for longer than the period at the previous price.  
 
Crossed out price is the original full price. It may not be the price offered immediately before as previous markdowns may have applied. Markdowns may continue for longer than the previous price.
 

CURRENCY USED

The nominated currency used for all transactions on www.heatstudios.com.au is Australian Dollars (AUD$).
 

CUSTOMER RETAIL RECEIPTS

Heat is committed to sustainability, taking various measures to minimize our environmental footprint. As part of this effort, we do not use paper receipts. Our receipt process is consistent with Australia Consumer Law and the comments published by the ACCC on its website. 
 

INTERNATIONAL SHIPPING

Heat ships to most destinations around the world via AUSPOST. If you can select your address at checkout, we can deliver to you! If your address can not be entered please provide alternative address details. You can expect to receive your parcel within 5-21 business days of dispatch. We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international shipping charges are transport costs only. Heat does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
 

DISPATCH OF ORDERS

Orders are normally dispatched within 3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.
 

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Brave Peace Pty Ltd, as soon as possible. Please see our Returns & Exchanges Policy for more information.
 

HEAT SOCIAL MEDIA POLICY

Our social media pages are a place of inspiration and encouragement for women and men all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team.

 

If you tag any images with any of our brand social media handles,(@heat_byronbay and @heat.active) you are voluntarily submitting the content and give Heat the unrestricted right to use, in any capacity without limitation and compensation.

Heat, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam.

  

TYPOGRAPHICAL ERRORS

In the event that an item(s) is listed at an incorrect price or with incorrect information, Heat reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Heat will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
 

REVIEWS

Heat promotes a positive platform in order to support and empower our Community. We publish product reviews on www.heatstudios.com.au that assist other men and women to make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our philosophy. 
  

PAYMENT OPTIONS

GIFT CARDS

Heat Gift Cards are available for purchase on www.heatstudios.com.au in a digital form (emailed to the recipient on order) or physical form (posted to a delivery address as specified). For security purposes our maximum Gift Card value to purchase online is $500 AUD. If you wish to purchase a higher amount please contact our Customer Care team. Heat gift cards are valid for use in their country of issue online at www.heatstudios.com.au. Heat gift cards cannot be redeemed at portable Heat events, including warehouse sales. Gift Cards are treated by Heat as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Heat Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. Heat Gift Cards are not considered as goods or services with a retail price and therefore:

-They do not include GST;

-They cannot be discounted and are not subject to any discounts.

Heat Gift Cards are valid for 3 years from the date of purchase. 

Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Heat cannot accept cancellations on Gift Cards once payment has been processed. Gift cards are not refundable (in part or in full amount paid) or redeemable for cash. 

AFTERPAY

To offer you Afterpay's payment options, we will pass to Afterpay certain aspects of your personal information, such as contact and order details, for Afterpay to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Afterpay you can find here. Your. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Afterpay's Privacy Policy.

GENERAL STUDIO TERMS AND CONDITIONS

Heat Yoga Byron Bay will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class is unable to be delivered.

Classes start on time, please ensure that you arrive at least 5 minutes before the scheduled class time. The studio can not be responsibly for traffic conditions or otherwise. Late entry is at the discretion of the on duty Teacher or Studio Manager.

Penalty fees apply to class bookings cancelled outside our advertised time frame and for non-attendance to class. Your Credit Card will be charged with the following; $15 late cancellation (within 2hrs before to class), $25 non-attendance. On booking a class, you agree to these terms.

Heat Yoga Byron Bay is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or if you are unable to attend a class because it is full.

Please note that we are not responsible for the safekeeping of your belongings while they are at the studio. Lost property must be collected within 2 weeks, and if left at our studio we are not responsible for these items. After 2 weeks lost property will be taken to Op Shop.

Purchases are final and Heat Yoga Byron Bay does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.

Passes and memberships are non-transferable and may not be shared.