account and billing

Once you have completed your initial 12 week contractual period you are granted 4 weeks suspension in every calendar year.  The studio requires 1 week's written notice prior to the suspension dates.  You will receive notification once the suspension has been approved.

In choosing the Membership option you are agreeing to a minimum contract of 12 weeks.  Following this time your Membership will roll on week to week, should you wish to cancel at any time, the studio requires 2 week’s written notice prior to cancellation date. You will receive a response from the studio with your last payment date and last class visit.

Yes there is.  In choosing the Membership option you are agreeing to a minimum contract of 12 weeks.  The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”

The studio does not offer pass extensions, however up to 5 classes can be rolled over onto a new pass once purchased.  If you purchase the pass online, notify the studio in writing and the classes will be added.

Your Class Pass or Unlimited Pass will start on your first visit (not your purchase date).

Please see website for suspension allowances

All studio passes and Membership can be purchased through the website, on the Mindbody App or Heat App or in person.

You can update your personal information on your App, via email or in person at the studio.

You can update your personal information on your App, via email or in person at the studio.

Unfortunately you can not change your billing date once your Membership contract has started. The best way to do this is to cancel your subscription and re-activate using your preferred billing day.

Mindbody will attempt to redraw the payment 24hrs later.  Should the funds still not be available your membership will be suspended.  You can contact the studio via text or email to notify them the funds are available and the studio will process the payment manually and remove the suspension.PLEASE NOTE: Payments are processed through EziDebit and all failed payments incur a $14.94 fee as per your contract.

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